Stuck at the airport and we love it #not
From left: Ashwin Rajadesingan and Huan Liu reunite in the Brickyard building on the Tempe campus of Arizona State University. Photo by Kelly deVos/ASU
Airports don’t bring out the best in people.
Ten years ago, Ashwin Rajadesingan was traveling and had that thought. Today, he is an assistant professor at the University of Texas at Austin, but back in 2014, Rajadesingan was a student seeking his master’s degree in computer science in the School of Computing and Augmented Intelligence, part of the Ira A. Fulton Schools of Engineering at Arizona State University.
While flying to a technical conference, the computational social scientist observed that his fellow travelers were tired, sometimes cranky and frustrated by flight delays. And they were … pretty sarcastic about it.
“When people are angry or downcast, they’re more likely to use sarcasm,” Rajadesingan says. “But online customer service agents can struggle to detect this. We were watching airline representatives respond to sarcastic social media posts in sometimes unintentionally hilarious ways.”
When he returned to ASU, Rajadesingan began to explore how computer systems could be trained to detect sarcasm and assist corporate customer service agents who work all over the world and must respond quickly. He turned to his faculty mentor, Huan Liu, an ASU Regents Professor and a seminal figure in the development of artificial intelligence, or AI, specializing in data mining and machine learning.
Under Liu’s direction, Rajadesingan and then-doctoral student Reza Zafarani co-authored the paper “Sarcasm Detection on Twitter: A Behavioral Modeling Approach.”
Now, the work has received the WSDM 2025 Test of Time Award. The accolade, given by the Association for Computing Machinery, honors research that has maintained its scientific significance after 10 years, recognizing scholarship that has endured.
This March, Liu and Zafarani traveled to Hamburg, Germany, to accept the award at the 18th ACM International Conference on Web Search and Data Mining.
'I’m stuck at the airport, and I love it' #not
“At that time, an airline would get huge numbers of messages on platforms like X or elsewhere,” Zafarani says. “They really wanted their customer service agents to respond within a specific time frame, often within as little as a minute. Sometimes, the posts were sarcastic, like, ‘I’m stuck at the airport, and I love it,’ or something.”
Zafarani is an associate professor at Syracuse University. In 2014, he was a computer science doctoral student working under Liu’s supervision. Together with Rajadesingan, he considered a key question.
How do you get a computer to understand people who mean the opposite of what they are literally saying?
With that problem in mind, the team got to work. They decided to focus on sarcasm detection on the social site X, formerly known as Twitter. The researchers started by identifying different types of sarcasm used on the platform, studying social science theories to understand how and why people employed sarcastic language. Their system also inspected past posts to help determine if a poster was likely to use ironic humor and analyzed the presence of hashtags such as #not and #sarcasm.
They gathered more than 800,000 posts and used them to create mathematical models. They then translated those insights into machine language, with the ultimate objective of making an online detection system that could alert a service agent to the presence of a customer’s sarcasm in real time.
Zafarani says that he’s hopeful that their work laid a good foundation for additional helpful research.
“Computer science research is often well separated from social science research,” he says. “What this paper really did was look at social science theories and explore how these could be translated into a language that computers understand. This led to other research that applied those concepts to different problems.”
Huan Liu is, like, a way famous computer scientist
One truly lasting legacy is the value of Liu’s mentorship of students who move on to play important roles in both industry and academia.
Rajadesingan currently studies how machine learning and AI can be used to improve online political discussions. He notes that he uses a textbook co-authored by Liu in one of his classes and says that he tries to be similarly supportive and inspirational to his own students.
“Dr. Liu is obviously a visionary when it comes to data mining and machine learning. The mentorship that he provided was super helpful,” Rajadesingan says. “I remember him giving me the freedom to ask interesting questions and, perhaps, follow the path less taken.”
For his part, Liu says he is proud of his former students who are now accomplished academics in their own right and commends them on the Test of Time Award.
“As a teacher, it’s incredibly fulfilling to see former students receive this type of recognition,” Liu says. “Not only is it a testament to the fine work being done here in the School of Computing and Augmented Intelligence, but this award demonstrates the caliber and depth of talent of our graduate students.”
More Science and technology
Transforming Arizona’s highways for a smoother drive
Imagine you’re driving down a smooth stretch of road. Your tires have firm traction. There are no potholes you need to swerve to avoid. Your suspension feels responsive. You’re relaxed and focused on…
The Sun Devil who revolutionized kitty litter
If you have a cat, there’s a good chance you’re benefiting from the work of an Arizona State University alumna. In honor of Women's History Month, we're sharing her story.A pioneering chemist…
ASU to host 2 new 51 Pegasi b Fellows, cementing leadership in exoplanet research
Arizona State University continues its rapid rise in planetary astronomy, welcoming two new 51 Pegasi b Fellows to its exoplanet research team in fall 2025. The Heising-Simons Foundation awarded the…